Frequently Asked Questions

Even though our designs feature real hand-thrown ceramics and embroidered silk, each piece is crafted specifically to be lightweight and comfortable for everyday wear. We pair light artisan elements with balanced findings so they won't pull on your ears. You can find the exact weight and dimensions listed on every product page.

Each product page includes a detailed size guide with measurements. If you're between sizes or unsure, reach out with your measurements and we'll help you pick the right fit. Plus, most of our rings and bracelets feature adjustable designs that can be tailored directly to you.

Yes! Because we assemble each piece by hand from artisan crafts, we can easily swap standard earring hooks or posts for comfortable clip-on fittings on almost any design. Just leave a note at checkout or message us before ordering, and we'll customize the fittings for you at no extra charge.

Because every ceramic bead and silk detail is crafted by hand by our partner artisans, subtle variations in glaze, color, and texture are completely natural, meaning no two pieces are ever identical. Many of our designs are also made in small, limited batches, so if a piece catches your eye, it's worth grabbing while it's in stock.

To connect you directly to the heritage behind your jewelry, we attach a unique quote card to every piece from the artisan who contributed to the craft. It shares a bit of their voice and story, making your piece a true connection to Hanoi's craft villages rather than just an accessory.

Yes, every order can be gift-wrapped, and you can add a personalized handwritten note at checkout. Between the handmade presentation and the unique artisan quote attached to each work, our pieces make a deeply meaningful, one-of-a-kind gift, and we never include pricing receipts in gift packages.

Yes! Since every piece is assembled in-house from traditional village crafts, we can collaborate directly with our artisans to bring your idea to life, whether that's a specific ceramic glaze, a custom Vạn Phúc silk embroidery color, or a bespoke set for a special occasion. Just reach out with your vision and we'll make it happen.

Absolutely. If you're building an asymmetrical ear stack or accidentally lost one of your earrings, just message us with the design name. Since we assemble the pieces in our studio from our artisan stock, we can easily put together a single earring for you.

Not at all. Every ceramic element is kiln-glazed to a smooth finish, and we carefully secure all silk embroidery edges and metal fittings during assembly so there are no sharp prongs or rough borders to catch on your hair, scarves, or knitwear.

While some limited-run pieces are retired once our supply of a specific artisan craft runs out, we frequently restock our core collection. Because our village artisans craft these elements in small batches by hand, restocks take a little time, you can sign up on any sold-out product page to get an email the moment a design returns.